BurgBnB Policies

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1. Refund Policy

The guest can be refunded (net credit card processing fees) up until 7 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 7 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation. The guest will be charged a prepayment of the total price of the reservation at any time. Qualifying refund requests will be net of any credit card processing fees (Typically ~3.5% of of charged amount). Bay BnB LLC accepts prepayment by: Credit card. Qualifying requests will be refunded within 7 days.

2. Security Deposit Policy

A $300 refundable security deposit will be collected prior to guest check-in. The security deposit will be in the form of a $300 credit card hold that will be authorized but not captured. Security Deposits will be returned in full provided that there is no significant damage or extra cleaning required and that guest does not owe any extra fees due to House Rule violations. Some examples of extra fees that could potentially deducted from security deposit are as follows:

A) Violation of No Smoking Anything Policy. If guest smokes anything inside listing (Cigarettes, Cigars, Vapes, Hookah, Pot or other drugs) an automatic $300 cleaning fee will be charged and the entire Security Deposit will be captured

B) Extra guest fees of $40 per extra guest per night will be deducted from security deposit for any extra guests not on the reservation that are on property past 10pm quiet hours if guest fails to pay the mandatory extra guest fee prior to check-out

C) Pet fee of $30 per pet per night will be deducted from security deposit if guest brought a pet and did not pay the mandatory pet fee prior to checking-out

D) Guests who have an uncoordinated late check-out meaning they check-out later than 10am without purchasing or coordinating a later check-out with BurgBnB will be charged up to a $100 late check-out fee which will be deducted from Security Deposit

E) If excessive cleaning is required above and beyond what is normally required to clean the listing a cleaning fee up to $50 will be deducted from the security deposit

3. Check-In/Check-Out Policy

Standard check-in is 5pm and standard check-out is 10am. Earlier check-in times and later check-out times are available for purchase based on availability for an additional fee. Paid early check-in or late check-out prices are based on the requested times. The earlier the requested early check-in time and the later the requested late check-out time the more expensive the fee will be. After booking guests will be shown the early check-in and late check-out options and given the opportunity to purchase if they want. If no early check-in or late check-outs are purchased guest will have to check-in anytime after 5pm and check-out anytime before 10am.

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